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What we do

AI automation for
small businesses

We automate the repetitive half of your week — chasing, drafting, checking, copying between systems — with a person always approving anything that reaches a customer.

The problem

Most AI automation sold to small businesses is either a chatbot nobody wanted or a subscription that needs a full-time person to babysit it. What actually returns hours is narrower and duller: the recurring jobs that are pure mechanics, done overnight, waiting for someone to press send in the morning.

We build those. The pattern is always the same — software finds the work, AI drafts the output, a person approves it. Nothing generated reaches one of your customers unreviewed, ever.

What we build
01

Invoice and payment chasing

Overdue invoices identified, chase messages drafted with the right details attached, escalating politely on a schedule you set. Accounts that need special handling get skipped automatically.

02

Follow-ups that never happen

Quotes sent and never chased, customers who've gone quiet, enquiries that went cold. The list gets made and the messages get drafted.

03

Inbox triage

Inbound enquiries categorised, prioritised, summarised in a line, with a suggested reply ready. Urgent things flagged to a named person.

04

Recurring reminders and updates

Renewals, appointments, reorder nudges, review requests — matched to what each customer actually buys rather than blasted at everyone.

05

Document reading

Supplier invoices and delivery notes read and turned into structured data, without a template per supplier.

06

Custom agents

When a repeated job is bigger than a nudge, we build an agent for it. Six of them run daily in our own platform, all drafting for approval.

Proof

Six AI agents running daily in Buzz OS

Chasing information requests, nudging stalled onboarding, triaging the inbox and pre-reviewing work — every one drafting for human approval.

os.buzzaccounting.co.uk — job planner
Six AI agents running daily in Buzz OS
Case study

The practice operating system

Twenty-plus modules, 487 live clients, six AI agents and full HMRC Making Tax Digital filing. Replaced every piece of third-party practice software.

Read the case study →
Straight answers

The things people ask.

Will AI send emails to my customers?

Not without a person reading them first. Everything lands in an approval queue. That's a design decision rather than a limitation we're working towards removing — the occasional bad message costs more than all the time saved.

What does AI automation cost?

A fixed price for the build, agreed before anything starts, plus a small monthly fee covering hosting and AI usage. A single automation is usually days of work rather than weeks. We quote after a short technical check, never before.

Do we need to change our software?

No. We read from what you already run. If a system genuinely can't be read, we tell you at the audit stage rather than three weeks into a project.

How do you stop it going wrong quietly?

Every automated action is logged and attributable, anything ignored twice escalates to a person, and we only automate jobs where a mistake is cheap and visible rather than expensive and silent.

Is this the same as ChatGPT?

No. A language model answering from memory would be confidently wrong about your prices and your customers. Everything here retrieves facts from your own systems at the moment of asking — the model reads and writes, it doesn't remember.

Read more

Written on this, at length.

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Tell us what's eating your week.

Tell us the job that keeps not getting done. We'll tell you if software can take it off you, and what it costs.

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