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Case study · Muckin

A capacity brand,
end to end

A new brand selling team capacity to accountancy practices — from the name on the door to the portal where client firms watch their work happen.

The brief

Accountancy practices are drowning in production work and can't recruit their way out. Muckin sells the answer as seats — a named person's month, not a bag of jobs — staffed by an established UK practice's own production team in Pretoria, with UK review and sign-off.

It launched as a complete operation, not a landing page: brand, a 57-page site with guides, articles and honest comparison pages against the incumbents, a capacity calculator that turns a firm's workload into a seat recommendation, and outreach running behind it.

Then the part that usually never gets built: the Work Portal at app.muckin.co.uk, where a client firm sends work, messages the team, watches hours against their seat — and can see an access log of exactly who opened their client's job and when.

The pricing is on the site, in full. Two seat types, three sizes each, annual comparisons against the loaded cost of a UK hire. For an outsourcing brand, the biggest objection is 'who actually is this' — so the brand wall names the practice and the fourteen specialist brands behind it.

What we built
  • Brand and voice — wordmark, warm-yellow-as-accent palette, and copy built around the hours a firm gets back rather than the money it saves
  • A 57-page generated site — services, pricing, ten guides, six articles, eight comparison pages, all from one build script with a weekly writer adding to it
  • A capacity calculator that maps a firm's monthly workload to the right seat and shows the hours returned
  • The Work Portal — jobs, files, messages, queries and hours for each client firm, with role-based access enforced at the database
  • A firm-visible access log and instant staff offboarding — the 'who has access to our data' answer most outsourcers can't give
  • Software connections for the systems practices already run — Xero, XPM, QuickBooks, FreeAgent, Sage and Sodium
  • Two-factor authentication for every staff login, and direct-debit billing wired in
  • A Companies House-built directory of UK accountancy firms feeding measured, opt-out-respecting outreach
The decisions that mattered
01

Seats, not jobs — and prices in the open

Outsourcing is usually sold as a per-job price list that punishes the client for every extra. Muckin sells a person's month, with the price on the website.

A seat makes the buyer's maths simple — one number against the loaded cost of a hire they can't find anyway. Publishing it filters out the tyre-kickers before the first call, which is the same pricing decision our other builds keep proving.

02

An access log the client can read

Every time a staff member opens a client firm's job or downloads a file, the firm can see it — and offboarding a staff member locks them out instantly.

Data access is the unspoken fear with any outsourced team. Answering it with a log the client can check themselves, rather than a paragraph in a brochure, turns the scariest objection into a selling point.

03

Openly staffed by a real practice

Muckin names the established UK practice whose team staffs it, and shows the specialist brands that practice runs.

For an outsourcing brand the killer question is 'real firm or anonymous offshore desk'. An AAT-licensed practice with its own production team is the strongest possible answer, so the arm's-length positioning was retired and the brand wall built instead.

57pages, generated and self-publishing
2seat types, prices in the open
6practice systems the portal connects to
14specialist brands on the brand wall
Where it got to

Live, priced, and taking on client firms.

Muckin went from a bought domain to a live brand — site, content engine, calculator, outreach and a working client portal — with pricing published from day one. The interesting part isn't any single piece; it's that the whole operation runs from the same connected build.

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